I am SO happy that I called Integrity Heating & Cooling. This company is really wonderful. Their high quality service is incomparable to any other, especially in their unique way to deal with clients. When you use the word "integrity", it means "firm adherence to a code of moral, values, a quality or state of being complete", and this company has it all. I am very pleased with the fast and efficient service, the great equipment, and especially to the fine, classy way they communicate with people. HIGHLY RECOMMENDED. Thanks a lot, guys!!!!
~ Maria G. of Huntersville ~
|
I called in this morning because my unit was noisey. Lee arrived and did the diagnostic and found my motor was going bad. He sat down with me and explained my options, he was never rushed, he explained it so I could understand it. Later that same day he was able to get the part and get my heat up and on. Thank you Lee you did a great job.
~ Valerie W. of Huntersville ~
|
Andrew arrived the next day after our heating and air conditioning had various problems with it. He was very polite, attentive, and was just all around professional. Everything was fixed and he helped us out with everything we needed. Will refer to all my friends and family!
~ Paul S. of Concord ~
|
Kent,
It is never easy to have to replace a system in a new house, especially after only 4 years and 4 months, but you and your team helped me through it.
I wanted to let you know how impressed I was during the installation of my new Trane system. Andy was a true professional throughout the installation process. He arrived just before 8:00 AM and worked consistently until the job was done at 10:47 PM. He answered every question I had and never made me feel that my question was a bother to him.
You are fortunate to have him on your team!
~ Phil H. of Concord ~
|
The most important factors in dealing with service professionals are that they are on time and that they do a thorough job at a fair price. Integrity heating and Cooling meets all of those specifications. They do two check ups a year on my heating and cooling system and I always feel that nothing is left undone after they leave my home. I would highly recommend.
~ Stewart E. of Huntersville ~
|
Victoria, thanks for the information. I just wanted to say how impressed we have been with everyone at Integrity. Kent was very kind and informative. The service tech did an awesome job also. He was very professional and kind. We have been so happy with the work that was done. What a difference it has made in noise level and heat comfort with the installation of the new compressor. We have finally find a heating and air company we feel like we can trust and work with for many years to come.
You all are GREAT!! thanks
~ Gary F. of Huntersville ~
|
We want to express our gratitude to you. If you hadn't come to check our ducts on the 6th as arranged you would not have found that gas leak and we could have had a nasty accident here in our house. We also want to thank you most sincerely, for taking charge and promptly arranging for Andy to repair the leak. Andy like your self is a very pleasant, confident person. He knew what he was doing and explained everything to us. After he had repaired the leak he said he checked everything to make sure all was well with the system up in the attic. As you know we are senior citizens and are no longer able to climb ladders saftely, so we cannot see what is going on up there.
We sincerely appreciate your expertise and competence. It gives us peace of mind to know we are in good hands. In fact every one that we ever have had contact with from 'Integrity' has been so helpful and nice to us. Thank you all. We are so pleased that you are 'our' A/C & Heating specialists. We would not hesitate to highly recommend Integrity Heating and Cooling.
Also, Kent, Thank You for changing our filter in the high ceiling for us, that was very kind of you, it is an impossible task for us.
We have received your telephone call, to call your office with our 'correct' e-mail address as yours did not get through to us either!!....We will call your office on Monday.
Thanks again so much....You and Andy are terrific.
~ Frank and Norma R. of Mt. Holly ~
|
Just wanted to send a quick email and thank again for your great service and professionalism,
I have been extremely impressed since our first meeting diagnosing the problem & finding a solution to our needs.
Andy is a true asset to your company. He explained step by step what he was doing throughout the day. After almost 10 hours and two new units we now feel a level of comfort knowing Integrity will be there if the need arises.
~ Mike Z. of Huntersville ~
|
Kent:
I wanted to let you know how pleased Jim and I are with our new heat pump. We are so glad we decided on a Trane unit as it is so much quieter than the old unit and is running very efficiently. Andy and Lee did a great job on the installation. Andy spent approximately 12 hours at our house the day of the install and worked non-stop until everything was completed. We never felt that Andy (or Lee) rushed through the job and everything was cleaned up and left in proper order before Andy left.
The level of service from all of your employees is superb. Jane is always so courteous and helpful whether shes corresponding via phone or email. She represents Integrity very well, and you are fortunate to have this lady as the "face" of your company.
Last by not least, we are extremely happy with Lee's service work. Lee is always cheerful, punctual and such a pleasure to have in our home. I can't say enough about his expertise and our heat pumps have never run more efficiently!
It was such a pleasure meeting you in December and I know from your positive employees that they are fortunate to work with you. It was our good fortunate to locate Integrity last summer when we had so many issues with our prior HVAC contractor. I recommend Integrity often to family, friends and co-workers. Jim and I look forward to our continued association with all of you and thank you for owning a company with true "integrity".
Sincerely,
Sue T.
~ Sue T. of Harrisburg ~
|
Hi Kent,
Thank you so much - my home is toasty warm. It has been a real pleasure working with you and Andrew. There was a time when I felt I was taking too long to make a decision and being overly analytical about it. But now I'm glad I did because the end result was selecting Integrity as my HVAC contractor. I can't imagine a better customer service experience. I've already raved about you to my co-workers and tonight, when I came home from work, my neighbor was sitting on her front porch and I told her about my thorough search and how pleased I am with my decision to go with Integrity. Please rely on me to provide a very positive reference.
~ Michael B. of Charlotte ~
|
Kent,
I wanted to take a few minutes of your time to let you know about the service you and your organization have been providing to us for the past few years.
In June of 2007, my wife and I completed the construction of our new home. Our three HVAC systems were installed by Hanson Heating & Cooling during our construction period. Shortly after we moved into our home, through acquisitions, Integrity Heating and Cooling became our service provider for our HVAC Units and our primary Service Technician has been Tim Reed.
Over the years, Tim has not only been our Service Technician, he has been our advisor when it comes to properly maintaining our HVAC equipment and saving us a considerable amount of money. Tim has also greatly reduced excessive equipment down time through his professional service activities.
Let me give you a few examples of Tim’s recommendations and activities which we view to be above and beyond.
*Our dryer vent was blowing lint into one of our units. Instead of conducting costly relocation of the vent, Tim described how we I could build a screened box to catch the lint which is working great resolving the problem.
*Tim recommended we participate in Integrity’s service agreement. The preventative maintenance conducted twice a year by Tim, has resulted in little equipment down-time. He identified equipment problems which resulted in timely repairs before any equipment failures occurred.
*Taking Tim’s recommendation, we also purchased an Extended Warranty Contract for each of our units through Trane. The initial cost of this program has been off-set twice-over by needed equipment repairs, since we purchased this agreement.
*During Tim’s last service visit, he discovered a potential electrical issue in one of our electrical boxes that services our main HVAC unit. This resulted in quick follow-up by our electrician to repair the problem, preventing any serious damage.
The above short list could go on and on, however, I think you get the message of how we feel about Tim’s work and how he represents Integrity Heating and Cooling. He is also the reason you were at our house checking out the possibility of installing a Humidifier on our equipment. Not only is Tim a great Service Technician, he’s a heck of a sales person as well.
Our thanks to Integrity for providing such a quality person as Tim who has taken care of our Heating and Cooling needs without fail.
Sandy and Allen
~ Sandy and Allan G. of Denver ~
|
John and I greatly appreciate the excellent service Integrity provided. It’s the small details such as being on time and cleaning up at the end of the day that adds up to service excellence.
Sincerely,
John & Jo
~ Jo C. of Indian Trail ~
|
I want to commend Integrity Heating and Cooling for the very efficient service I have received in the last several years. Recently Andy Clark completed a major installation at my home consisting of a new furnace, outside unit and completely new duct work. Andy always keeps me informed as to his progress while on my job. He is a great asset to Integrity. Tim Reed exceeds my expectations when he is on a job for us. Jane always makes a concerted effort to accommodate our sometimes crazy schedule. I can certainly count on Kent to provide me with the best alternatives to my heating and cooling issues, I send my sincere thanks to you all for being so attentive our needs. Sincerely, John
~ John H. of Matthews ~
|
Thanks for the note. I would like to thank you and your staff for one of the best purchase and service experiences I have ever had. I appreciate the time you spent with me and working with me on the financing.
I cannot say enough great things about Andy. He has it all:
* Exceptional work ethic
* Made himself available for questions and did what he said he would do
* Was courtious and polite to me and my family
It was refreshing to see an individual display such high quality standards in a world of declining standards and service.
I noticed that your trucks have the words "The Best" displayed on them. I believe your firm and Andy are "The Best" and look forward to a long lasting relationship.
Thanks again..........Brett
~ Brett S. of Charlotte ~
|
Dear Mr. Lowe,
I am writing to commend you on the professionalism of your company and employees. Everyone we have dealt with in Integrity have been extremely kind and understanding concerning the trouble we were having with our heating and AC unit. We have lived in our home for almost 30 years and have been diligent in keeping it maintained and upgraded. When Integrity came out, recommended by Andrew Clark, they explained that our attic unit was incompatible with the unit outside and why. Although we have been with the same heating and a/c company for 28 years, we decided to go with Integrity due to their findings in the diagnostics. We have paid out a fortune in three systems since we have been here and not once did anyone go into the attic even when they did what they did the six month maintenance.. I was surprised when Andrew Clark went into the attic and used what sounded like an electric screw driver or drill. They discovered much that could have led to serious and potentially hazardous for us. Andrew Clark worked continuous for 2 full days, the second day from 7 a.m. until 6:00 p.m. non-stop. He replaced everything in the attic and made it look like new. He cleaned up after himself, carried away all the debris and still smiled and spoke with kindness. He explained every detail of the unit and took time to show us everything he did to be sure we were happy. After everything was said and done, he presented us with my favorite flower...a yellow rose... to show appreciation in choosing your company. I will be telling others about Integrity and the professionalism of your employees (Mark and Andrew)...We have permanently switched to your company because of the caring and professional way your employees presented themselves to us. We are very happy with our system and it is very comfortable. Thank you and have a wonderful day!
~ Jeffrey of Gastonia ~
|
|
Displaying Records 1 to 15 of 34
[1] 2 3 Next >>
|
